Cross-Platform & Mobile
Smart Complaint Management
An enterprise complaint system with automated escalation, onboarding automation, and RLS.
FlutterSupabaseRLSAutomationCSV ProcessingSMTP
Challenges
Secure multi-role access with auditable workflows and high-volume CSV ingestion with notification automation.
Organizations lose time when complaints disappear in inboxes. This system enforces ownership, SLA-style escalation, and traceability.
Flutter
Supabase
RLS
Automation
CSV Processing
Architecture
Used Supabase RLS for row-level permissions and automated escalation triggers integrated with SMTP-based notifications.
Results
Reduced response time by automating HOD escalation and ensured accountability via traceable workflows.
Performance & Scalability
- Supabase Realtime for instant status update notifications